Delivery, Returns & Guarantee

Guarantee

Our Policy is Buy Now and Keep Forever which is why we offer a Lifetime Guarantee.

Returns

We have a No Quibble 90 days Returns Policy for either replacement or refund.  Goods must be returned undamaged including the original packaging free of any marks or tears.

For Orders placed by Architects and Interior Designers, we only accept returns for a faulty item. We do not offer Consignment or SOR.

Returns postage is at the purchasers expense. When declaring a value of the goods please use a value of $5 or less, do not use the original invoice value as you will be charged Import Duty and local VAT on the value of this declaration if over $5.

Please include your order number and a note stating whether you would like a refund or a replacement.

Our Returns address is:

Addison Ross Ltd 
Right Choice Fulfilment
466 Bridgeport ave
Shelton
CT 06484

USA Delivery

We offer Free Delivery for all USA orders.  Shipping is Via DHL.

Please allow 2 to 4 working days for delivery.
East Cost orders typically take 2 – 3 working days
West Coast orders typically take 2 - 4 working days

Interior Designers & Designers Returns

Interior Designers using Designer Offer codes may not return items purchased unless they have been received damaged.